In these unusual times, many of us have a pent up desire to travel - get away to just about anywhere other than our couch, especially as we look out over the long winter to come.
In the article above, we looked at the Dominican Republic resort of Casa de Campo and for some of you, this may be something you are interested in for winter 2021 travel.
The real question we all need to answer is how safe is travel at this time?
Each individual will be making the decision based on their personal situations but we wanted to specifically highlight the precautions and protocols in place for both the Dominican Republic and Casa de Campo to provide you some resources to help make that decision. This information is pulled from a variety of sources we identify those sources so you know where the info came from and can look for alternate sources if you prefer.
In the article above, we looked at the Dominican Republic resort of Casa de Campo and for some of you, this may be something you are interested in for winter 2021 travel.
The real question we all need to answer is how safe is travel at this time?
Each individual will be making the decision based on their personal situations but we wanted to specifically highlight the precautions and protocols in place for both the Dominican Republic and Casa de Campo to provide you some resources to help make that decision. This information is pulled from a variety of sources we identify those sources so you know where the info came from and can look for alternate sources if you prefer.
At the Airport
Aligning with the launch of the Responsible Tourism Recovery Plan on September 15th, travelers no longer need to provide a negative PCR or COVID-19 test upon arrival. Instead, airports and other ports of entry will administer a quick, aleatory breath test to between 3% and 10% of passengers, and all those who present symptoms, upon arrival. All passengers will also need to perform a temperature check. Passengers who present symptoms or whose test results are positive will be isolated and attended at authorized locations.
In addition, airport terminals have established guidelines requiring social distancing as well as the mandatory use of face masks for employees and passengers. As part of immigration and customs forms provided by the airline or by Dominican authorities, passengers will be required to fill out and submit a Traveler's Health Affidavit. Through this form, passengers declare they have not felt any COVID-19 related symptoms in the last 72 hours and provide contact information for the next 30 days.
Source - godominicanrepublic.com
Health Insurance
The Dominican government is providing complimentary travel and health insurance to all tourists staying in the country from the end of September to December 31st, 2020. The insurance will cover all emergency hospitalization, medical, lodging, and airline ticket change fees if one becomes ill with COVID-19 while here on vacation. The insurance will be provided at no cost to the visitor and fully paid for by the Dominican government.
Source - godominicanrepublic.com
Current Cases in Dominican Republic
more info needed
Source: www.worldometers.info
Date - October 26, 2020
Date - October 26, 2020
Casa De Campo Covid Protocols - Procedures and Safety Measures (from Casa de Campo Website)
COMPANY-WIDE PROTOCOL
- We are working closely with HS Consulting to audit and review all of our enhanced procedures, to certify that they are effective in the prevention of all infectious diseases, including COVID-19.
- We have implemented extensive protocols across all operational areas to ensure enhanced sanitation.
OVERALL FACILITIES
- Cashless transactions will be encouraged throughout the property.
- More than 130 new hand sanitizer dispensers have been deployed throughout high-traffic areas for convenience and protection of our guests.
- All counters throughout the resort are equipped with plexiglass screens for an added level of protection for guests and team-members.
- Signage is placed throughout the property identifying physical distancing guidelines.
- Signage with QR codes is installed across the resort to help guide guests and provide important information including sanitation practices and property information
STAFF
- All Casa de Campo employees will be administered a COVID-19 test before returning to work upon reopening.
- All Casa de Campo employees will have their temperature taken daily before beginning their shift. Additionally, employees will answer a verbal questionnaire daily to confirm they are not presenting any of the COVID-19 symptoms listed by the CDC.
- All Casa de Campo employees are provided with a custom designed Casa de Campo face mask prior to reopening and will have access to hand disinfectant during their shifts. Hand washing protocols and sanitary procedures will be reinforced and monitored for all employees to follow as recommended by our health and safety administration protocols. Gloves will be provided for employees to wear in identified areas.
- Extensive staff training sessions have been arranged to educate team members about COVID-19, strengthen proper hand and breathing hygiene practices, and explaining the enhanced operating procedures.
GUESTS
- Guests will be required upon arrival to answer a few questions to assess if they have any signs and symptoms related to COVID-19.
- Temperature checks will be administered throughout the guest’s stay in other areas of the property.
- We will encourage cashless transactions throughout the property.
- All hotel guests will be provided with one set containing: one face mask, disinfectant wipes and sanitizing gel. One per stay, per guest.
- We are updating our common area cleaning schedules for continuous disinfection. This includes all high-traffic common areas, all high-touch surfaces and operational vehicles.
- In the event a guest presents symptoms or tests positive for the virus, employees have been trained to activate protocols to help contain the infection. Employees will respond by facilitating medical attention and ensuring sanitation of areas that might have been exposed.
- We recommend that, before your arrival, guests schedule and book all their dining activities, sports, excursions, and other activities with our expert Vacation Planners team.
- Guests must make sure to provide the following information at time of booking and/or to the Vacation Planner to ensure the check-in process is as quick as expected: Passport number and/or other type of ID, driver’s license for everyone in your party, and email address.
MEDICAL FACILITIES
- We have our own medical facilities and certified medical professionals on site who are available 24/7.
- In the event that a guest needs medical attention of any sort during their stay, our trained personnel will visit them in their villa or hotel room, if necessary.
- The Central Romana Medical Center, a private hospital and part of Casa de Campo, is less than 5-minutes away. The facility is equipped with the latest medical equipment, and it’s regarded as being one of the top medical facilities within the country.
- We provide complimentary transfers for non-emergency treatments, as well as 911 service with an ambulance permanently on site for emergency transfers, if required.
- Casa de Campo guests receive priority attention, translation services and preferred assistance at our private, VIP medical center.
- In the event that a Casa de Campo guest tests positive for COVID-19, they will be accommodated in our designated isolation facilities. As always, our team remains vigilant and committed to offering the highest health and safety standards that our guests expect of us. With that in mind, we continue to welcome guests to our resort and will do everything we can to ensure they have an enjoyable stay.
FRONT DESK CHECK-IN AND CHECK-OUT
- Our new Casa de Campo®️ mobile app offers guests a contactless check-in and mobile key experience and is available on the App Store and Google Play platforms. Please make sure you download it prior to your arrival.
- We have established new check-in and check-out hours to ensure the complete disinfection and sanitization of all guest rooms prior to each arrival. New hours are: check-in: 4:00 pm,/ Check-out: 11:00 AM. Upon arrival, guests will wait for their lobby concierge to welcome and assist the guest in the check-in process.
- As part of the check-in process, guests will be required to have their temperature checked and answer a few questions to assess if they have any signs and symptoms related to COVID-19.
- The lobby will have a maximum capacity of 20 people at the same time. The rest of the guests will be able to wait at various lounging areas around the lobby.
- Front desk stations will feature a 2-meter plexiglass partition in order to provide greater security. Guests will be urged to read the provided information regarding newly established protocols throughout the property.
- We encourage groups traveling together to designate a person to complete the check-in process on behalf of everyone. In this way the process is simplified and the conglomeration of people in the reception area is avoided.
- Room changes are limited and cannot be made upon check-in. If agreed, a room change would be scheduled subject to availability. Guests must schedule the change at check-in or by phone at ext 3166. The minimum time for a room change will be no less than 24 hours prior and subject to availability.
- Check-out process has been streamlined to eliminate the need to physically return to the lobby.
- Cashless transactions are preferred, and that the credit card provided upon check-in will be used to process payment upon check-out. In the event that a guest has a need to pay in cash, they will be required by law to properly sanitize bills before interacting with reception.
- If you need assistance and/or transportation, please contact us 24 hours before to arrange it for you.
- If you wish to drive your golf cart to the lobby, park in the designated area and leave the key in it. A hotel staff will take care of it.
WELCOME SERVICES & TRANSPORTATION
- Valet parking services will no longer be provided, but ample self-parking locations throughout the resort and in front of guest rooms are easily accessible.
- Bellmen will assist guests with luggage only upon request, and luggage will be left at the room’s entrance unless otherwise requested.
- Golf carts will remain available for guest usage. Please note that all guests are required to provide a valid driver’s license to be able to drive golf carts, and these are only permitted for guests 17 and older.
- Shuttle buses will be offered to the Marina, Altos de Chavón, and the beach, departing from the Flamboyan Conference Center foyer, from 6 – 11 p.m. daily. Please make sure to arrive 20 minutes before departure.
- Shuttles will only transport guests at 50% of capacity. If your party exceeds this number, exceptions may be made.
- Our fleet of vehicles will be frequently disinfected to guarantee adequate safety.
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